In the event that the booking is cancelled with less than 24 hours notice or the booking is a no-show, a charge may also be made to the debit/credit card provided of $10 per person booked.

*If you have to cancel (but not within 24 hours) or downsize your booking, your refund will not be processed automatically. Please email bookings@counterculture.co.nz to request your refund.*

Where a group size arriving at Counter Culture is less than that booked for, an additional $10 per person will be added to the final table bill for each person missing.

Please make a note in your booking if you have any requests/requirements, ie. if there is a wheelchair user in your group, if you have a bad back and can’t sit at tall tables, if you have minors in your group who are not with a legal guardian. If you don’t note any special requirements, your booking will likely be moved around to accommodate the most people.

If you would like to book two sessions back-to-back please leave a note on your booking so we don’t think you’ve mistakenly booked twice. We will charge game passes for both sessions.

Be aware that if you arrive early and/or with more people than your booking allows, we may not be able to seat you.

We have a wide variety of food and drink options available, and do not allow outside food or drinks.

For groups of more than 10 people, please contact us on bookingsatcounterculture.co.nz. For large group bookings, we require at least 7 days’ notice. Please do not use this email address for bookings of fewer than 10 people.

If children under 12 are in your party, please ensure that they are supervised at all times by an adult.

We hold a three-strike no-show policy, meaning that a user will be blocked after not showing up to three bookings. We do understand that plans change, so please give us a call if you need to cancel, if your group has changed sizes or you would like to change the booking time.